Privacy Policy

1. Responsible Party and Description

1.1. Responsible
The person responsible for the treatment of this site is eSolutions 88, LLC (hereinafter CAR-LOOKUP or the Service), with address at 390 Northeast 191st Street, Miami, FL 33179.
Email: [email protected]

1.2. Description
Acceptance of the Privacy Policy of CAR-LOOKUP (hereinafter "Privacy Policy") is a necessary condition for the use of our website and the provision of the Service.
This Privacy Policy regulates the collection, treatment, and use of your personal and non-personal information as a user of CAR-LOOKUP, as of the effective date that appears in the header.
To process your personal data, CAR-LOOKUP complies with current local and European legislation, as well as its implementing regulations.

2. Information Collected

Access to our website can be done without the need to provide any information; however, to register and/or contract our plans you will need to provide us with some personal information. The personal and non-personal information collected by the Service may vary based on that.
The information collected by the Service will come to us in three ways:

1. That which is collected automatically;

2. That which you provide us voluntarily; and

3. That which is provided by third parties.

2.1. The One Collected Automatically
This information will consist of:

• Data collected through cookies or similar mechanisms stored on your device, always with your consent or in accordance with other legal bases (see our Cookies Policy for more details).

• Information such as the IP from which the connection is made, the type and characteristics of the device used, operating system version, browser type, language, date, country, time of the request, the referring URL, the destination URL, or the mobile network used, among others.

• Service use data and possible errors detected during its use.

• In addition, CAR-LOOKUP uses Google Analytics, an analytical service provided by Google, LLC, domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, cookies are used to collect information—including the user's IP address—which will be transmitted, processed, and stored by Google under the terms established on www.google.com, including the possible transmission of said information to third parties for legal or processing purposes.

2.2. The One You Voluntarily Provide
This information will consist of:

• All data is mandatory.

• The information required by CAR-LOOKUP to complete your registration on the website (e.g., name, surname, address, and email).

• All data is mandatory.

• Information (personal or not) needed to contract the service (such as your email address and your credit or debit card number).

• Any information contained in messages sent through the contact or feedback channels (for example, your name and email).

2.3. The One Provided by Third Parties
This information will consist of:

• Data provided by payment systems or credit card processors (such as the time of purchase or its amount).

3. Rights and Purposes

We inform you that filling in the forms is voluntary. However, if you do not complete the required fields (usually marked with an asterisk), the use of some functions of the Service may be impossible or limited.
The personal data you provide will be incorporated and processed in the Registry of Treatment Activities of CAR-LOOKUP in order to attend to your requests, provide the requested service, and keep you informed about matters related to the company’s activities and services.
You can exercise your rights of access, rectification, deletion, limitation of treatment, opposition, and portability of your personal data at any time by:

• Email: [email protected]

• Postal mail: 390 Northeast 191st Street, Miami, FL 33179
  In both cases, you must identify yourself with your name and surname, and, if necessary, include a copy of your DNI or national ID.
  If you have granted consent for a specific purpose, you have the right to withdraw that consent at any time without affecting the legality of the treatment based on your prior consent.
  If you believe there is an issue with how CAR-LOOKUP handles your data, you may file a complaint with the relevant data protection authority (for Spain, the Spanish Agency for Data Protection).

4. Age

By using the online service, you declare that you are of legal age and have the necessary legal capacity to be bound by this agreement and to use the site in accordance with its terms and conditions, which you fully understand and acknowledge.
You further declare that all information you provide to access the Service, both before and during its use, is true, complete, and accurate.

5. Use of Data

CAR-LOOKUP will use the collected data to:

• Manage and update the Service (legal basis: our legitimate interest in maintaining and keeping the Service up to date and in good condition).

• Address the questions you raise (legal basis: our legitimate interest in attending to user inquiries).

• Process the payments you make (legal basis: the contractual relationship).

• Provide the contracted service (legal basis: the contractual relationship).

• Maintain the security of the Service, investigate illegal activities, enforce our terms and conditions, and assist state security forces in their investigations (legal basis: our legitimate interest in ensuring the security of the Service and its users).

• Generate basic user profiles for commercial purposes and to provide personalized offers (legal basis: our legitimate interest).
  CAR-LOOKUP may also use user information in aggregated and anonymous form to display to third parties. Such data sharing will not allow third parties to personally identify you.

5.1. In Emails and Contact Forms
The website employs SSL encryption to securely transmit personal data via standard contact forms.
The personal data collected will be subject to automated processing and incorporated into the corresponding processing records maintained by CAR-LOOKUP.
Accordingly:

• Your IP address will be received to verify the origin of the message, offer recommendations (such as presenting information in the correct language), and detect potential irregularities (e.g., attempts at cyberattacks), along with related ISP data.

• You may also provide your data by phone, email, or other means.

• Regarding payment methods: Our payment service providers (e.g., credit or debit card companies) will receive your bank details directly; at no time will the Service or its staff have access to these details.

6. Data Retention

The following periods indicate how long data processed by the Service will be kept:

• Disaggregated data will be kept indefinitely (without a deletion period).

• Customer data will be kept for the minimum necessary, which may be up to:

  • 5 years, according to Article 1964 of the Civil Code (for personal actions without a special term).

  • 6 years, according to Article 30 of the Commercial Code (for accounting books or invoices, for example).

• User data will be retained for a maximum period of 12 months in order to attend to user requests.

7. Data Shared with Third Parties

Certain third parties help manage parts of the Service.
CAR-LOOKUP requires these third parties to comply with this Privacy Policy (as applicable) in addition to their own policies; however, CAR-LOOKUP is not responsible for their compliance.
Under some circumstances, CAR-LOOKUP may share, use, or preserve with third parties any personal information collected:

• To Provide the Service:
  Service providers performing functions on our behalf (such as payment services, web hosting, business analytics, customer service, or web marketing). These providers may access the information necessary to perform their functions, but they are not permitted to use it for any other purpose.

• To Cooperate with Competent Authorities:
  If it is reasonably necessary to satisfy any law, legal process, or legitimate interest, CAR-LOOKUP will only provide the strictly required information.

8. Security Measures

CAR-LOOKUP adopts all necessary technical and organizational measures to protect the security and integrity of the personal and non-personal information collected, guarding against unauthorized access, accidental alteration, loss, or destruction.
However, CAR-LOOKUP cannot guarantee absolute security, and you are encouraged to use common sense regarding the information you share.
Please note that even after deletion, personal and non-personal information may remain visible in caches or if copied or stored by other users.

9. Changes to the Privacy Policy

We may update this Privacy Policy in the future. You will be informed of any changes via a notice sent to your provided email address and/or a prominent notice on our website.

10. Contact

If you have questions about this Privacy Policy, please contact us at:

• E-mail: [email protected]

• Address: 390 Northeast 191st Street, Miami, FL 33179